bajliv Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is issued by bajliv ("bajliv", "we", "us", "our"), the operator of the online gaming and sports betting platform available at bajliv.net and all associated interfaces (collectively, the "Platform"). This Policy applies to all individuals who access, browse, register on, or otherwise interact with the Platform, including registered players, prospective players who have initiated but not completed registration, and visitors who browse the Platform without creating an account.

This Policy describes the categories of personal information that bajliv collects, the purposes for which that information is processed, the legal bases on which processing is carried out, the circumstances under which information may be shared with third parties, the period for which information is retained, the security measures in place to protect your data, and the rights you hold in relation to your personal information.

bajliv is committed to handling your personal data responsibly and in accordance with applicable data protection principles. By accessing or using the bajliv Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact bajliv support at [email protected] to request account closure if you hold a registered account.

Information We Collect

bajliv collects personal information that falls into the following categories. Not all categories will necessarily apply to every user — the information collected depends on how you use the Platform and what features you access.

bajliv does not knowingly collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance purposes (for example, where a player discloses a gambling-related health concern when requesting self-exclusion).

How We Collect Your Data

bajliv collects personal information through the following channels:

• Direct provision: Information you actively provide when you create a bajliv account, complete identity verification, make a deposit or withdrawal request, contact customer support, or update your account settings.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the Platform. See Section 10 (Cookies and Tracking) for more detail.
• Payment providers: Transaction confirmation data received from payment service providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you conduct financial transactions on the Platform.
• Identity verification partners: Where bajliv uses third-party KYC or identity verification services, those services may return verification status, match confidence scores, and document validity data to bajliv.
• Fraud and security services: Risk signals, device fingerprint scores, and fraud indicators received from third-party anti-fraud and security monitoring services integrated into the Platform.
• Publicly available sources: Where permitted by applicable law and relevant to account verification or fraud prevention purposes, bajliv may cross-reference information against publicly available records.

How We Use Your Information

bajliv uses the personal information it collects for the following purposes:

• Account creation and management: To register your account, authenticate your identity at login, maintain your account settings, and communicate account-related notices to you.
• Service delivery: To process your deposits and withdrawals in Bangladeshi Taka (৳), settle your bets, credit your winnings, apply bonus credits, and provide you with access to all Platform features including cricket betting, slots, live casino, Ludo Quick, and Lucky Dragons.
• Identity verification and KYC compliance: To verify your age (18+), identity, and address as required by our responsible gaming obligations and anti-money laundering controls.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, multi-accounting, bonus abuse, money laundering, and any other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling, apply deposit limits or self-exclusion measures you have requested, and contact you where we have concern about your gaming patterns.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of our communications with you.
• Marketing and promotions: Where you have given consent or where we have a legitimate interest, to send you information about bajliv promotions, seasonal offers (such as Eid specials or BPL tournament bonuses), and personalised offers based on your gaming activity. You may opt out of marketing communications at any time by contacting [email protected].
• Platform improvement: To analyse aggregated and anonymised usage data to understand how players use the Platform, identify technical issues, and improve the overall user experience.
• Legal and regulatory compliance: To meet any legal obligation imposed on bajliv, including responding to lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

bajliv processes your personal information on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and bajliv — namely, providing you with access to the Platform and its features. This covers account registration, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing necessary for bajliv's legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and improving Platform functionality — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

bajliv does not share your personal information with third parties except in the following circumstances:

• Payment service providers: bajliv shares necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners to process your deposits and withdrawals. These providers receive only the minimum information required to complete the transaction.
• Identity verification and KYC providers: Where a third-party service is used to verify your identity or age, the relevant personal data is shared with that provider solely for the purpose of completing verification.
• Game content providers: Technical data (such as session tokens and game logs) may be shared with game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — solely to enable gameplay and resolve game-related disputes. These providers do not receive your financial or identity data.
• Anti-fraud and security services: bajliv may share technical identifiers (such as device fingerprints and IP addresses) with fraud detection service providers for the purpose of detecting and preventing prohibited conduct.
• Legal and regulatory authorities: bajliv will disclose personal information to law enforcement agencies, regulators, or other competent authorities where required to do so by applicable law, court order, or other legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers with whom bajliv shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than those specified by bajliv.

Data Retention

bajliv retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The following general retention principles apply:

• Active accounts: Personal information associated with an active bajliv account is retained for the duration of the account's active status and for a period of five years following permanent account closure, unless a longer retention period is required by law.
• Transaction records: Financial transaction records — including deposit, withdrawal, and bet settlement records in Bangladeshi Taka (৳) — are retained for a minimum of five years from the date of the transaction to satisfy anti-money laundering record-keeping obligations.
• Identity verification documents: KYC documents (such as copies of national identity cards or passport pages) are retained for a minimum of five years following account closure.
• Support communications: Records of customer support interactions are retained for three years from the date of the interaction.
• Marketing consent records: Records of your marketing consent or opt-out are retained for the duration of your account plus three years thereafter.

When personal information is no longer required, bajliv will securely delete or anonymise it in accordance with its data destruction procedures. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for analytical and reporting purposes.

Data Security

bajliv takes the security of your personal information seriously and maintains a layered set of technical and organisational safeguards designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

• Transport encryption: All data transmitted between your device and the bajliv Platform is encrypted using 256-bit SSL/TLS protocols. Any connection to bajliv.net that does not use HTTPS is automatically redirected.
• Password security: Account passwords are stored using one-way cryptographic hashing. bajliv staff cannot view your password in plain text under any circumstances.
• Access controls: Access to personal data within bajliv's systems is restricted on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Payment data isolation: Full payment credentials (such as complete card numbers) are never stored on bajliv's servers. Payment processing is handled by PCI-DSS compliant payment partners.
• Fraud monitoring: bajliv's systems continuously monitor for unusual account activity, suspicious login patterns, and potential account takeover attempts, with automated alerts and human review processes in place.
• Incident response: bajliv maintains a documented data breach response procedure. In the event of a data security incident that poses a risk to your rights, bajliv will notify affected players in accordance with applicable obligations.

Your Privacy Rights

bajliv respects your rights in relation to your personal information. Subject to applicable law and certain legal exceptions, you hold the following rights regarding the personal data bajliv holds about you:

• Right of access: You may request a copy of the personal information bajliv holds about you, together with information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal information be corrected or updated. You can update basic account details directly within your bajliv account settings.
• Right to erasure: In certain circumstances, you may request that bajliv delete your personal information. This right is subject to exceptions — for example, where retention is required for legal compliance or fraud prevention purposes.
• Right to restriction of processing: You may request that bajliv restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you do not wish erasure.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that bajliv provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where that processing is based on bajliv's legitimate interests. You may also withdraw consent to marketing communications at any time.

To exercise any of the above rights, please contact bajliv's support team at [email protected]. bajliv will respond to all legitimate privacy rights requests within a reasonable period. bajliv may need to verify your identity before processing a rights request to ensure that personal information is not disclosed to an unauthorised party.

Cookies and Tracking

bajliv uses cookies and similar tracking technologies to enable the Platform to function correctly, to remember your preferences, and to gather analytical data about how the Platform is used. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to operate. They include session cookies that maintain your login state and security tokens that protect your account during a session. These cookies cannot be disabled without significantly impairing Platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming configurations — so that you do not have to re-enter them on each visit.
• Analytical cookies: These cookies collect anonymised data about how visitors use the Platform, including which pages are visited most frequently, where users navigate from, and how long sessions last. This data helps bajliv improve the Platform experience.
• Security and fraud-prevention cookies: These cookies assist bajliv in identifying suspicious behaviour patterns, detecting bot activity, and preventing fraudulent access to accounts.

Most web browsers allow you to manage cookie preferences through the browser settings menu. You may delete existing cookies or configure your browser to block future cookies. Please note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging in and placing bets.

bajliv does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

Underage Players

bajliv is strictly an 18+ platform. bajliv does not knowingly collect personal information from individuals under the age of 18. Age verification is a mandatory step before any withdrawal is processed, and bajliv reserves the right to request age-verification documentation from any player at any time.

If bajliv discovers or has reasonable grounds to believe that personal information has been collected from a person under the age of 18, bajliv will immediately suspend the associated account, void any bets placed, and securely delete the relevant personal information as quickly as reasonably practicable, subject to any overriding legal retention obligation.

If you are a parent or guardian and believe that a person under 18 in your care has registered an account on bajliv, please contact bajliv support immediately at [email protected] so that the matter can be investigated and resolved without delay. bajliv also encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

Changes to This Policy

bajliv reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features and services offered on the Platform. The "Effective Date" displayed at the top of this document will be updated whenever a material change is made.

When material changes are made to this Policy, bajliv will notify registered players via an on-screen notice upon next login or through the contact details held on your account. Minor clarifications or non-material updates may be made without individual notification, though the updated Policy will always be available at bajliv.net/privacy-policy.

Your continued use of the bajliv Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you should cease using the Platform and request account closure by contacting [email protected] before the revised Policy takes effect.